The state has taken action to "relax" the delivery staff: social security, relaxation of the deliver

Under the exploitation of algorithms, food delivery riders have become a high-risk occupation, and the contradiction with the platform is getting bigger and bigger.

Opening a food delivery app and ordering has become an indispensable part of many people's daily life. In front of the ticking countdown, under the logic of "more free, bad reviews", the delivery rider pressed the accelerator button. Grab orders, speed up, and compete for performance. Even in extreme weather, riders dare not slow down. It can be described as "delivering food with life".

As a result, "the accident/sudden death of the rider on the way to deliver the order" has occurred from time to time.

Previously, an article titled "Takeaway riders, trapped in the system" revealed the bitterness of takeaway riders to everyone. The article points out that, driven by the algorithm and data of the food delivery system, the delivery time of the food delivery riders is shortened, and if the delivery time set by the system is exceeded, it means bad reviews, lower income, or even elimination. As a result, they had to "race against death, compete with traffic police, and be friends with red lights".

Not long ago, Beijing Satellite TV broadcast a documentary that attracted everyone's attention. It tells that Wang Lin, deputy director of the Beijing Municipal Bureau of Human Resources and Social Security, experienced a day in the life of a delivery boy. In the program, Wang Lin only delivered 5 orders in 12 hours, and finally received a courier fee of 41 yuan. The tired and paralyzed Wang Lin had to sigh "I'm wronged, it's hard to earn money".

At the same time, the phenomenon that takeaway riders have not signed labor contracts, few people can enjoy the "five insurances and one housing fund" treatment, and the mismatch between salary and labor intensity has also become a hot topic among netizens.

According to Xinhua News Agency, in addition to a small number of online car-hailing drivers, most of the food delivery riders and instant delivery staff used by leading platform companies such as Meituan, Ele.me, and Flash Delivery are mostly third-party cooperation and indirect employment.

For example, if you want to become a food delivery driver, you need to sign an agreement with an intermediary company through a mobile app, and you must check a special reminder: the platform only provides "information matching services", and there is no labor or employment relationship between users and the platform.

And this article has always been the key for enterprises to shirk responsibility and refuse compensation when workers suffer occupational injury or sudden death.

Takeaway riders do not need a threshold, but as a huge labor group, they also need personal protection and dignity.

In response to the above problems, recently, seven departments jointly issued a document requesting to protect the rights and interests of food delivery riders.

The State Administration for Market Regulation, the State Cyberspace Administration of China, the National Development and Reform Commission, the Ministry of Public Security, the Ministry of Human Resources and Social Security, the Ministry of Commerce, and the All-China Federation of Trade Unions jointly issued the "Regulations on Implementing the Responsibilities of Online Catering Platforms and Effectively Safeguarding the Rights and Interests of Food Delivery Delivery Members". Guiding Opinions", which puts forward all-round requirements for safeguarding the legitimate rights and interests of food delivery workers.

In terms of ensuring labor income, the platform is required to establish an income distribution mechanism that matches work tasks and labor intensity to ensure that the normal labor income of food delivery workers is not lower than the local minimum wage standard .

In addition, the opinion pointed out that the "strictest algorithm" should not be used as an assessment requirement , and the assessment factors such as the number of orders, on-time rate, and online rate should be reasonably determined by means of "taking the middle algorithm", and the delivery time limit should be appropriately relaxed .

In addition, the opinions urge the platform and third-party cooperation units to participate in social insurance for food delivery workers who have established labor relations .

Other requirements:

In terms of ensuring labor safety, improve the platform order distribution mechanism, optimize distribution routes, reasonably determine order saturation, and reduce labor intensity. Strengthen traffic safety education and training, and guide and urge food delivery workers to strictly abide by traffic laws.

In terms of maintaining food safety, implement the main responsibility for the safety of food distribution links of platform enterprises, formulate management specifications for food delivery services, strengthen food safety knowledge training, and ensure that the food distribution process is not contaminated.

In terms of optimizing the working environment, encourage and support the development of new forms of business, promote the establishment of temporary residence points for food delivery staff, promote the installation of smart food pickup cabinets, encourage the development of wearable devices such as smart helmets, create a good working environment, and actively play a role in stabilizing and expanding employment.

Strengthen organizational construction, promote the establishment of trade union organizations that adapt to the new employment form, actively recruit food delivery workers to join the union, participate in negotiation and coordination on important matters involving labor rights and interests, improve the support and security system, and carry out in-depth and meticulous assistance work.

In terms of the conflict resolution mechanism, urge the platform to establish a direct channel for the demands of food delivery workers, clarify the procedure and time limit for handling demands, strengthen democratic consultation and equal communication, and generally resolve the normal problems such as overtime in order delivery caused by objective factors within 24 hours. .

The "Opinions" require all localities to implement territorial responsibilities, establish and improve the coordination mechanism for the protection of the rights and interests of food delivery workers, strengthen organization and implementation, strengthen risk assessment, effectively resolve conflicts, implement the main responsibility and social responsibility of online catering platforms, and ensure the legality of food delivery workers. rights and interests, and resolutely safeguard social stability.

In response to this, Meituan responded that multiple rounds of research have been carried out before. The Meituan rider software has added the functions of order "redispatch" and "post-meal scheduling", which can optimize the platform's order dispatching mechanism and ensure that riders are slow in meal delivery and delivery. Work experience in scenarios such as unstable meals. In addition, Meituan Waimai is exploring the trial measures for occupational injury protection for flexible employment groups on the platform. Next, we will resolutely implement and implement the guiding opinions, continue to actively improve, and effectively safeguard the rights and interests of workers in many aspects such as labor security, delivery safety, rider welfare, and rider experience improvement.

Ele.me, a food delivery platform, responded in an interview with the media that it resolutely supports and earnestly abides by the opinions and requirements, formulates plans around the safety, health, income, and security of knights, and actively implements them under the guidance of relevant departments. At present, work related to rider occupational injury protection and other related work is under close preparation.

Industry insiders said that with the introduction of the guidance, relevant laws and regulations will also be gradually improved in the future. This also means that society has taken a substantial step in protecting the rights and interests of gig workers such as food delivery riders and online car-hailing drivers.

Now the seven departments have issued documents to establish rules and red lines for online food ordering platforms, and also give takeaway riders a "reassuring pill" to relieve their worries to the greatest extent.

However, some people expressed concern that after the relevant documents are issued, the labor cost and operating cost of the platform will greatly increase. In order to make a profit, enterprises may pass the cost on to merchants and consumers, that is, the final delivery to consumers. Takeout may be more expensive.